Return Policy
Return Policy
Returns are subject to a thirty (30) day approval by Robbins Instruments. Our company may require advance payment and may modify credit terms based on the client’s payment history. Orders outside of the United States and Canada must be paid in advance. All prices on our website are exclusive of tax and duty. Clients are required to pay these charges unless they can present proper exemption certificates.
Clients must cover all shipping, insurance, and transportation costs. Delivery dates provided by Robbins Instruments are purely estimations.
All return claims must be sent within the first five (5) days of arrival to the client. Clients must call customer service to speak with a Robbins Instruments representative. Clients must include a Return Authorization Number (RA#) upon written request. Shipment returns will be made at the client’s expense. Robbins Instruments reserves the right to refuse unauthorized returns.
All returns will be subject to a restocking fee:
- 20% restocking if returned within thirty (30) days
- 25% restocking if returned within sixty (60) days
Custom items are not refundable.
Cannulas and similar products that are to be returned for repair must include a signed statement from the client assuring that the returning item has been properly sterilized. Products that do not meet this requirement will be returned at the expense of the client.
Client will be liable for all collection costs incurred on unpaid invoices. Robbins Instruments has a service charge of (insert fee) per month on all outstanding balances.
Prices are subject to change without notice.
